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The global BPO market grew 5% over 2006 to about $235.7bn in 2007. Growth has been driven by trends towards cost reduction, transforming fixed costs into a variable cost, speeding up business processes, and focusing on core business activities.

Telecom operators today must find ways to differentiate their brand in a market where services and service providers are often indistinguishable. This report identifies the features that can be leveraged to provide product differentiation.

The convergence of digital video content, broadband and mobility has created an anytime, anywhere, any video paradigm, also popularly referred to as Mobile TV. Mobile TV is simply a capability that empowers the user to watch any video anywhere.

The convergence of technologies and platforms, lifestyle trends, a growing need for mobility, and technological advances are all combining to fundamentally change the ways in which consumers interact with digital content.

A large amount of hype has been created over the potential of enterprise mashups. This report examines to what extent the benefits and potential match the hype over what is one of the hottest, potentially disruptive emerging enterprise technologies.

There are 19m SMBs in the EU. In most member states they make up over 99% of enterprises. IT offers significant benefits to SMBs. but it must be the right fit for their size: the sector is a key opportunity to vendors delivering a tailored offering.

The online Social Networking market is entering a period of market maturity in which clear user needs and platform value propositions have emerged, paving the way for incumbency, scalability and successful monetization.

The growing home automation market is following two tracks. The first is driven by a consumer desire for greater function, safety and comfort within the home. The second is driven largely by governments to achieve energy policy goals.

IP-based services are a new phenomenon, driven by widespread take-up in broadband, faster Internet connections and the emergence of new technologies. This report report examines the market opportunities and challenges for such services.

Increasing consumer broadband penetration has been a double-edged sword for the adult entertainment sector. New providers have emerged leveraging Web 2.0, while many established players are struggling to compete against the plethora of free sites.

The convergence of devices and technologies is having a profound impact on the digital payments market, resulting in the convergence of platforms and business models. The mobile payments platform in particular is demonstrating huge potential.

Real world utility for consumer use of the Internet today and in the near- to mid-term future will continue to change dramatically, destroying existing business models and creating new opportunities as it develops.

Cable operators and fixed-line telecoms operators continue to battle it out for a share of the spoils in the triple-play arena, but they are not alone. Mobile operators and satellite TV providers are also starting to provide fixed-line offerings.

Media consumption habits are changing as a result of the emergence of multiple distribution platforms and the ever-growing number of channels available for accessing entertainment. An understanding of these trends is vital for TV market stakeholders.

The global TV market is going through a period of huge change. Digital TV is booming, HDTV is becoming prevalent, technologies such as 3DTV and mobile TV are set to take off, and Video on Demand services are becoming ever more popular.